A ticket agent is a professional working in the ticketing department of airports, bus stations, train stations and major transit centers. The duty of a ticket agent is to sell tickets and provide passenger all the information necessary required for a trip, which includes availability of seats and seating arrangement, flight/train/bus schedule etc. A ticket agent is the first person on behalf of the organization, to meet and interact with the passenger. Although the job of a ticket agent doesn’t require any specific qualifications, one has to be good at communicating with the passengers, should be able to work with diverse people and should maintain a very level temperament. Those having done graduation or diploma course in ticketing have an added advantage over others having no knowledge about the hospitality industry. Nonetheless, companies (predominantly travel agencies) in India do hire freshers and impart training to them, to become skilled ticket agents.
A number of travel and tourism institutes offer courses in ticketing and travel management. These courses are generally provided at the postgraduate degree and diploma levels. To be eligible, a student has to complete his/her graduation in the relevant field from any recognized institute or a University.
After pursuing course in the field of ticketing, one can work with any travel agency, airlines or at bus/train stations as a ticket agent. After gaining considerable experience in the field, one can opt for working as tour manager as well.
School of Tourism & Hotel Management – Bundelkhand University (Uttar Pradesh), Centre for Tourism and Travel Management Studies (Madhya Pradesh), Centre for Tourism Studies (Pondicherry University), Institute of Tourism Studies (Uttar Pradesh), Kerala Institute of Tourism & Travel Studies (Kerala) and Kuoni Academy of Travel (Mumbai) are some of the renowned institutions in India that offer courses in ticketing and travel management.
The salary of ticketing agents differs from one organization to the other. Generally, travel agents without experience are hired for a salary that may range from Rs 8000 to Rs 10000. With experience, one can earn higher income, say Rs 15000 to Rs 20000 per month. Salary package often comes with perks, which increases with experience.